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Shipping



on behalf of

Within Europe, your order will be shipped by Austrian Post respectively one of its partner companies. Outside Europe, parcels will be sent by UPS. All deliveries are insured against theft and transport damage. Insurance coverage ends as soon as the shipment is delivered and consignee accepts consignment.

Please note that we are not able to deliver to mailboxes. Your order will be processed during our normal working hours, which are Monday to Thursday from 8 am to 5 pm and Friday from 8 am to 2 pm (excluding legal holidays). Your goods will normally be ready for dispatch two days after receipt of your payment.


Shipment to foreign countries

Due to customs and tax law regulations we are not able to process shipments to foreign countries automatically. If you want to send goods in another country please contact our service team. We will inform you about the legal framework an organize the transport as well as invoicing for you!


Shipping costs

Shipping costs depend on the target country and the weight of your consignment. Please find further information in the table below. The shipping costs for destinations outside of Europe will be calculated in the shopping cart.

Shipping Costs
Austria Germany Switzerland Czech Republic, Hungary, Italy, Belgium, Netherlands, Luxembourg, Croatia, Slovenia, Slovakia Poland, England, France, Denmark, Finland, Sweden Great Britain, Monaco, Bulgaria, Estonia, Lithuania, Latvia, Spain, Ireland, Portugal, Liechtenstein, Andorra
up to 2kg 4,56 € 8,52 € 16,3 € 9,9 € 12,9 € 13,7 €
up to 4kg 23,8 € 10,7 € 14,6 € 15,5 €
up to 8kg 29,8 € 11,4 € 16,2 € 18,9 €
up to 12kg 38,8 € 12,1 € 16,9 € 22,3 €
up to 20kg 46,3 € 13,2 € 17,6 € 29,1 €
up to 30kg 53,8 € 15,1 € 19,5 € 39,4 €


Any questions? Please do not hesitate to contact us; our Service Team is always prepared to help: support@istac-service.at

SERVICE-HOTLINE
0043 7221 / 63 760
Mo-Th 8:00-12:00 12:30–17:00
Fr 8:00 – 13:00
Instructions returns processing
Shipping costs / services
Service-Partner

Istac service team for Rosenbauer International AG


Eva Bucek

Head

Tel.0043 7221 63760 40
Mailebucek@istac.at

Petra Gassner

Service-Hotline and Backoffice

Tel.0043 7221 63760 25
Mailpgassner@istac-service.at

Selina Petter

Customer Service and Backoffice

Tel.0043 7221 63760 45
Mailspetter@istac-service.at