In our Onlineshop you can find items in various ways. Either you use the categories, which are located in the upper navigation or you click on product or on a banner on the start page. Select a category and you will be taken directly to the category overview page. Then click on the desired item and you will get to the product detailed view. 

In the detailed view you will find a description of the product, photos and the price. You can also select the desired quantity and size depending on the item. You then have the option of adding the items to the "Inquiry list" or to the shopping cart. You can use the "Inquiry list" button to add the product to your personal inquiry list, which you can then request directly from your regional Rosenbauer contact. They will get in touch with you immediately.

You will then receive a confirmation that the item has been added to the quotation list or shopping basket. Now you have the choice whether you want to continue shopping or call up the quotation list or the shopping basket. 

For orders under 20 Euro a handling fee of 10 Euro will be charged.

In the shopping basket you get a view of the items, about the desired quantity and the prices. You can now change the items, remove or continue to checkout. Afterwards you will be asked to log in, if you are not already logged in, after that you will get information about the payment/delivery conditions and the terms and conditions. Click on continue and you will get an overview page that shows you information about the entire order. With "Send order" you complete the order and receive a confirmation by email.

If your product is in stock, we will deliver your order within 2-3 working days. If the goods are not in stock, the delivery time may be extended accordingly. The valid delivery times can be found in the PDF attached to the order confirmation.
If different delivery times are specified for different items in your shopping cart, the items will not be shipped separately in partial deliveries, but always collected in one order.  The delivery time may be extended accordingly.

Please note that orders cannot be accepted by e-mail.

It is not possible to order by e-mail in the Rosenbauer Onlineshop.

To place an order, please follow the steps listed under "How do I order an item?".

By clicking on the "Inquiry list" button on the respective product page, you can add a product to your personal inquiry list and then download it as a PDF or send it directly to your regional Rosenbauer contact. They will then get in touch with you immediately with a non-binding offer.

Please note that an inquiry cannot be converted directly into a purchase.

Please contact us at the e-mail address [email protected].

As long as you have not completed the order, you can add further items to the order at any time using the “Buy now” button or remove individual items from your shopping cart.

No changes are possible after the order has been placed.

The right of withdrawal is valid for 14 days after the conclusion of a contract or receipt of ordered goods. To exercise the right of withdrawal, you must notify us in writing or by email that you want to cancel the order. After that, you have to return the goods within 14 days. You can print out the return slip for this under "Returns" in your personal account under "My Account". The return costs are borne by the buyer - the prices for this can be found in the respective rates of the selected shipping service provider.

Once an order has been placed, a billing address cannot be changed from one customer to another. It is possible to correct addresses in the event of typing errors or incomplete addresses.

An alternative delivery address can be entered directly in the order process.

You can pay conveniently by credit card, PayPal, purchase on account (as a private person via Klarna, as a corporate customer via Billie) or instant bank transfer. If you need price information or have specific questions, please feel free to use the "inquiry function" in the quotation list. Here, a Rosenbauer employee will be contacted directly and will get in touch with you promptly.

For private individuals: The payment methods instant transfer and purchase on account are processed via the payment provider Klarna. If you have any problems with payment processing, please contact [email protected] by e-mail. Further information can also be found in the Klarna customer portal.

For corporate customers: The payment method purchase on account is processed via the payment provider Billie. If you have any problems with payment processing, please contact [email protected] by e-mail. Further information can also be found in the Billie customer portal.

Purchases on account cannot be processed through direct transfers to the bank account of Rosenbauer E-Commerce GmbH. The debt to Klarna or Billie can only be settled by transferring the amount to their bank account. To do this, please follow the instructions you receive by email from Klarna or Billie.

As soon as you decide to pay by invoice with Billie as a corporate customer, a check is carried out to determine whether you can order for the selected amount. In addition to general company data for identification purposes such as address, company name and similar, the check is based primarily on payment history, the invoice amount and any external information from credit agencies. To enable a clear assignment, enter your Creditreform number in the "Company name" field.

For self-employed persons or companies with the legal form GbR, the information is unfortunately not always verifiable in the credit agencies. In this case, please enter your first and last name in the check-out window. This enables real-time verification via SCHUFA scoring and thus check-out via Billie.

If you have any problems with payment processing, please contact directly by e-mail to [email protected]. Further information can also be found in the Billie customer portal.

You will receive the invoice directly to your email address. If you have not received it, please contact [email protected]. The Sales Support Team will contact you immediately. 

You can easily pay by credit card, PayPal, purchase on account or SOFORT transfer. If this is not possible, please check your credit card or account details and contact your responsible bank or the respective payment service provider directly in case of problems.

You can use the Track and Trace portal to find out the location of the parcel using the tracking number of the parcel. You will receive the tracking number in the confirmation email of your order. If you have not gotten this email, please contact [email protected].

Link to the Track and Trace Portal of Österreichische Post AG:
https://www.post.at/en/sv/track-and-trace-search.

Link to the Track and Trace Portal of DPD:
https://www.dpd.com/de/en/empfangen/sendungsverfolgung-und-live-tracking/

You can change the delivery address under "My Account". However, it is no longer possible to change this after an order, has been placed.

Parcels under 30 kg are shipped with Österreichische Post (within Austria) or DPD (within Germany). Packages over 30 kg will be delivered with the forwarding company Dachser. They will contact you directly after you have placed your order. 

If your product is in stock, we will deliver your order within 2-3 business days. If the product is not in stock, the delivery time may be extended accordingly. Please refer to the PDF attached to the order confirmation for the valid delivery times.

The delivery time indicated with the product refers to the selectable quantity. For larger (not household) quantities, there may be delays in delivery.

Immediately after your order is shipped, you will receive an email with a Track and Trace link to track your shipment. Please note that in rare cases it can take up to 24 hours after placing the order until the latest shipping information is available from the shipping partner.

If different delivery times are indicated for different items in your shopping basket, the items are not shipped separately in partial shipments, but always together in one order. The delivery time may be extended accordingly.

Orders in the Rosenbauer Onlineshop are free of shipping costs.

The right of withdrawal applies 14 days after the conclusion of a contract or the receipt of ordered goods. To exercise the right of withdrawal, you must inform us in writing or by e-mail that you wish to cancel the order. You must then return the goods within 14 days. Returns received after this period can no longer be accepted.

Register your return in your personal account under "My account" with the respective order. You will be asked which goods should be returned and why you want to return goods. This query helps us to improve our service and our products. You will then receive the return slip, which you print out and enclose with your package. Post your package with a shipping service provider of your choice and send it to the following address:

Rosenbauer E-Commerce GmbH
Handelsring 12
4481 Asten
Austria

If it is a forwarding item (over 30 kg), please contact [email protected]. The carrier will contact you directly and coordinate the next steps.

Once your return has been received and checked, the (difference) amount will be refunded or credited to the payment method you used for payment.

Please note that products can only be returned unused and in their original packaging.

For returns, the tariff fees of the respective shipping service provider apply. In the case of a return by freight forwarding, the following costs are to be borne by the customer:

The sender is responsible for the return (e.g. wrong goods delivered, damaged goods): There are of course no costs for you as a customer.

The recipient is responsible for the return (e.g. wrong order, wrong size or goods ordered for selection): The return is at your expense and instigation.

Until your return has arrived at the Rosenbauer warehouse, you are responsible for the goods. Therefore, please obtain a proof of mailing, when you take the return to the shipping service provider of your choice. With the help of the return number on your receipt, the current status of your return can be kept track of.

As soon as soon the return has been received by the Rosenbauer warehouse, you will get a confirmation by email.

Please contact [email protected].

You can also make a return in the store at the Rosenbauer Costumer Center Austria (Handelsring 12, 4481 Asten, Austria). Please note that a stationary return is only possible there at this location.

Please refer for your clothing size for duty or youth clothing to this size chart.

Click on the "Reset password" link in the login area of the Rosenbauer Onlineshop and follow the instructions to create a new password.

Consent to the newsletter can be revoked at any time via [email protected] or at the end of each newsletter.    

Rosenbauer E-Commerce GmbH takes the protection of personal data very seriously. Rosenbauer processes your data in compliance with all applicable data protection laws. In doing so, we naturally observe the principles of data protection law for the processing of personal data. The personal data we collect is stored in reliable systems and secure servers, including all technical and administrative security measures. This means that all data is protected against loss, destruction, manipulation and unauthorized access. All Rosenbauer employees and the service providers working for Rosenbauer are bound by the applicable data protection laws.

Rosenbauer does not collect more personal data than necessary and only for legitimate purposes. Your personal data is available and accessible only to those persons, who are dependent on this data to fulfill the intended processing purpose. To the extent necessary, your personal data may be shared with suppliers and subcontractors (processors and subprocessors) who perform certain tasks on behalf of Rosenbauer, as well as with the independent third parties.